Palettes

PR

Your Partner Who Actually Gives A Damn

Palettes

PR

Your Partner Who Actually Gives A Damn

RedNote / Xiao Hong Shu
RedNote / Xiao Hong Shu
Social media
Social media
Social media

about us

Who we are

Your Bridge to Chinese Audiences

We’re a boutique, Melbourne-based Chinese marketing agency helping local businesses get seen in the Chinese community through RedNote marketing.

How we do it

Data-driven > Guesswork

Track what converts, what flops, and what makes Chinese consumers actually show up with their credit cards ready.

Every post, every campaign, every strategy decision is backed by real performance data — not just pretty pictures and crossed fingers.

who we work with

Brands Worth Discovering

Local favourites Chinese audiences haven’t found — yet.

Hidden gems people would rave about if they knew they existed.

Neighbourhood favourites that should be packed but aren’t.

about us

Who we are

Your Bridge to Chinese Audiences

We’re a boutique, Melbourne-based Chinese marketing agency helping local businesses get seen in the Chinese community through RedNote marketing.

How we do it

Data-driven > Guesswork

Track what converts, what flops, and what makes Chinese consumers actually show up with their credit cards ready.

Every post, every campaign, every strategy decision is backed by real performance data — not just pretty pictures and crossed fingers.

who we work with

Brands Worth Discovering

Local favourites Chinese audiences haven’t found — yet.

Hidden gems people would rave about if they knew they existed.

Neighbourhood favourites that should be packed but aren’t.

  • Your Bridge to Chinese Audiences Through RedNote Marketing
  • Your Bridge to Chinese Audiences Through RedNote Marketing
Cake slices
RedNote / Xiao Hong Shu

so what exactly is rednote?

Trusted like Google, Looks like Instagram, Works like Pinterest.

It's where the Chinese scroll before they spend;
where they suss before they go;
and where your brand becomes the next must.

Paper doiley

300m+

Global Monthly Active Users
Global Monthly
Active Users

Imagine someone flying across the world just to track down that exact croissant she accidentally scrolled past.

Yes, it’s that influential.

Donut

Over 90%

Chinese rely on peer reviews before buying

Imagine your customer pulling up your influencer’s post and saying:
“I want this.”

That’s trust you can’t buy with ads.

Coffee

700k+

Australia Monthly Active Users

Imagine that couple choosing your restaurant over the one next door — because they caught your vibe while looking for “anniversary date spot”.

That’s discovery that converts.

Chinese ceramic plate

1 in 18

People with Chinese ancestry in Australia

We’re talking Malaysians, Singaporeans, and anyone with Chinese heritage — even if they’re Aussie-born and don’t speak the language.

With in-app translation, language isn’t a barrier anymore — not for them, and not for you.

Cake slices
RedNote / Xiao Hong Shu

so what exactly is rednote?

Trusted like Google, Looks like Instagram, Works like Pinterest.

It's where the Chinese scroll before they spend;
where they suss before they go;
and where your brand becomes the next must.

Paper doiley

300m+

Global Monthly Active Users

Imagine someone flying across the world just to track down that exact croissant she accidentally scrolled past.

Yes, it’s that influential.

Donut

Over
90%

Chinese rely on peer reviews before buying

Imagine your customer pulling up your influencer’s post and saying:
“I want this.”

That’s trust you can’t buy with ads.

Coffee

700k+

Australia Monthly Active Users

Imagine that couple choosing your restaurant over the one next door — because they caught your vibe while looking for “anniversary date spot”.

That’s discovery that converts.

Chinese ceramic plate

1 in 18

People with Chinese ancestry in Australia

We’re talking Malaysians, Singaporeans, and anyone with Chinese heritage — even if they’re Aussie-born and don’t speak the language.

With in-app translation, language isn’t a barrier anymore — not for them, and not for you.

Aesthetic shelf with newspaper and lamp

Why us?

Good engagement doesn’t matter if it doesn’t convert into real customers.

We’re here to make sure your good stuff — gets seen, experienced, and remembered in a way that truly connects.

Cool online. Full house offline.

That's how we know it's working.

Aesthetic shelf with newspaper and lamp

Why us?

Good engagement doesn’t matter if it doesn’t convert into real customers.

We’re here to make sure your good stuff — gets seen, experienced, and remembered in a way that truly connects.

Cool online. Full house offline.

That's how we know it's working.

Ember Yeo - Founder of Palettes PR.
Ember Yeo - Founder of Palettes PR.

behind palettes pr

Hey, I'm Ember!

When work-mode is off, you'll find me dragging friends to a hole-in-the-wall restaurant, over-ordering (sorry not sorry), and yapping to everyone who’ll listen.

I'm also an expert at justifying questionable financial decisions, all in the name of seeing if that random thing is useful.

How it All Started

Being a bilingual Chinese Malaysian means I've been code-switching between cultures my entire life.

Somewhere along the way — completely unplanned — I found myself in RedNote marketing and it just clicked.

After working with a bunch of great Aussie brands—including David Jones, Maccas, Uniqlo and more—I wanted to combine my expertise in influencer marketing and an eye for aesthetics to help local businesses break cultural barriers and win over the customers they're meant for.

How it All Started

Being a bilingual Chinese Malaysian means I've been code-switching between cultures my entire life.

Somewhere along the way — completely unplanned — I found myself in RedNote marketing and it just clicked.

After working with a bunch of great Aussie brands—including David Jones, Maccas, Uniqlo and more—I wanted to combine my expertise in influencer marketing and an eye for aesthetics to help local businesses break cultural barriers and win over the customers they're meant for.

You might ask,
what makes me different?

Well...

Chinese communities are incredibly diverse — and I see all of them because I've lived in them.

The tourists who are genuinely excited to experience Melbourne;
The international students craving a taste of home in a new city.
The Malaysian families who've been here for years but still light up when they find somewhere that “gets it”;

I’ve been all these people at different points in my life. I know what actually connects — and it’s never what ChatGPT says it should be.

You might ask,
what makes me different?

Well...

Chinese communities are incredibly diverse — and I see all of them because I've lived in them.

The tourists who are genuinely excited to experience Melbourne;
The international students craving a taste of home in a new city.
The Malaysian families who've been here for years but still light up when they find somewhere that “gets it”;

I’ve been all these people at different points in my life. I know what actually connects — and it’s never what ChatGPT says it should be.

Drumroll…

That’s why Palettes PR came to life —

To help local businesses get the love they deserve, and the customers they need to keep their doors open and thriving.

Fun fact: I can do pretty much anything food-related… except cook (hard pass on that).

Drumroll…

That’s why Palettes PR came to life —

To help local businesses get the love they deserve, and the customers they need to keep their doors open and thriving.

Fun fact: I can do pretty much anything food-related… except cook (hard pass on that).

Our Services

Operator Group's RedNote page
Operator Group's RedNote page
Operator Group's RedNote page

Account Management

Account Management

From setting up your brand presence to keeping it running smoothly, we take care of the posts, captions, and chaos so you can focus on doing what you love.

From setting up your brand presence to keeping it running smoothly, we take care of the posts, captions, and chaos so you can focus on doing what you love.

  • Account Setup & Verification

  • Content Creation

  • Copywriting

  • Lo-Fi Photography & Videography

  • Community Management

  • Monthly Performance Tracking

Influencer Engagement

Influencer Engagement

(AKA KOC/KOL collabs)

(AKA KOC/KOL collabs)

From soft launches to milestone events, we bring the right voices to your brand and create content that keeps the buzz alive long after the doors close.

From soft launches to milestone events, we bring the right voices to your brand and create content that keeps the buzz alive long after the doors close.

  • Influencer Strategy

  • Influencer Sourcing

  • Influencer Briefing

  • Content Production

  • Content Review

  • Live Posting

  • Reporting

Ruby Dining - Influencer post
Ruby Dining - Influencer post
Ruby Dining - Influencer post

5000+

5000+

Chinese-Australian
Influencer Database
Chinese-Australian
Influencer Database

4%

4%

Engagement Rate
Engagement Rate

(Platform Benchmark: 2% )

(Platform Benchmark: 2% )

12%

12%

Click-Through Rate
Click-Through Rate

(Platform Benchmark: 10% )

(Platform Benchmark: 10% )

Melbourne restaurant

Our work

Operator Group

Operator Group is a Melbourne-based hospitality group running multiple cafes and restaurants, including the OG brunch spot Operator 25 and Operator Diner— which you might recognise from Zac Efron’s movie Ricky Stanicky.

Goal

Reach Melbourne’s Chinese community across all Operator Group venues,
building brand recognition and a strong brand loyalty.

Approach

0-3 months

  • Created branded organic content to introduce each venue and establish credibility.

3-6 months

  • Handpicked top-tier influencers to produce authentic, localised content.

  • Shifted from heavily branded messaging to relatable, human-first storytelling.

  • Incorporated giveaways to boost engagement and searchability.

Results

+56%

Average MoM
Account Growth

12%

Average ER

(Platform Benchmark: 2% )

17%

Average CTR

(Platform Benchmark: 10% )

Melbourne restaurant

Our work

Operator Group

Operator Group is a Melbourne-based hospitality group running multiple
cafes and restaurants, including the OG brunch spot Operator 25 and Operator Diner— which you might recognise from Zac Efron’s movie Ricky Stanicky.

Goal

Reach Melbourne’s Chinese community across all Operator Group venues,
building brand recognition and a strong brand loyalty.

Approach

0-3 months

Created branded organic content to introduce each venue and establish credibility.

3-6 months

Handpicked top-tier influencers to produce authentic, localised content.

Shifted from heavily branded messaging to relatable, human-first storytelling.

Incorporated giveaways to boost engagement and searchability.

Results

+56%

Average MoM
Account Growth

12%

Average ER

(Platform Benchmark: 2% )

17%

Average CTR

(Platform Benchmark: 10% )

We’ve had many wins
  • Client - McDonald's
  • Client - Operator 25
  • Client - Operator San
  • Client - Operator Diner
  • Client - Sakura Kaiten Sushi
  • Client - Ten Don San
  • Client - Tori's
  • Client - Makan
  • Client - AM Bakehouse
  • Client - Humble Rays
  • Client - Regale
  • Client - 101 Pilates Studio
  • Client - Mool Lash, Nail & Skin
Still think RedNote is a maybe?

Sure, it might not work. But it definitely won’t if you don’t try.

Or email us!

Ask us anything.

Vintage aesthetic radio
Not just a nice-to-have anymore.
It's the new Bare Minimum.
Vintage aesthetic radio
Not just a nice-to-have anymore.
It's the new Bare Minimum.
Vintage aesthetic radio
Not just a nice-to-have anymore.
It's the new Bare Minimum.

+61 466 961 086

+61 466 961 086

hello@palettespr.com

hello@palettespr.com